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Client Technical Support
  • Job Ref: 47341
  • Job Type: Permanent
  • Location: Munich, Germany
  • Salary: €45,000 - €60,000 pa

My client is a company based in Munich and they are currently seeking a Client Technical Support

Some key facts/interesting points about this position are the following:

If you are an innovative and passionate person with expertise in data, technology and client engagement, we want to hear from you. Their Client Services team is growing, and they need a key team player to join them as soon as possible

The role is a hybrid of data analysis, product support and basic client facing consultancy (via phone and emails). They are part of a team which ensures that all their clients are on-boarded successfully and have ongoing success with their suite of products

  • Interact confidently with various sizes of clients, identifying issues and proposing technical solutions
  • Regularly transform/load client data files while conducting detailed data quality checks
  • Perform data analysis of modelling results and present findings to clients in both written documents and presentations directly to clients
  • Assist users with training and advice on the platform
  • Conduct problem scoping and data analysis to identify and resolve bugs and issues
  • Liaise with clients to scope requirements and escalate issues as appropriate
  • Work across various other functions within the business to ensure clients’ needs are being met, and internal processes are as effective as possible
  • Assist Product Team with translation projects as needed

This is a fantastic role for candidates interested in progressing their career within a rapidly growing global tech company. The diverse nature of this position presents many avenues to progression for those who can grow and excel with the role.

The position is based in their Munich office, but you will have regular contact with the teams in Edinburgh and New York.

Essential Skills:

  • Computer Science/Technology-type degree, as well as a deep knowledge of SQL (Postgres experience a plus)
  • Familiarization with data manipulation and ETL technologies along with strong Excel skills
  • Previous client facing experience is essential, ideally in a support or consultancy style environment
  • Knowledge of the TV industry is an advantage, but not essential
  • Being able to fit into a fast-paced, sales-focused environment is vital
  • Fluent in German and English

For further information please contact John Abbott on (0)1702 46 00 10, alternatively, please send a copy of your CV to john.abbott@java-recruitment.com Java Recruitment, specialist recruiters of Open source skilled professionals are a trading style of VMR Consultants Ltd and are acting as an employment agency in relation to this vacancy.

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